Shipping policy

Do You Ship Worldwide?

Yes. We offer tracked shipping to customers in the United States and internationally.

Once your order has been dispatched, tracking information will be provided so you can follow your delivery.

Shipping & Delivery Times

Estimated standard delivery times are:

United States: 5–7 business days 
Canada: 5–7 business days 
Australia: 5–7 business days 
Oceania: 5–7 business days 
Europe: 5–7 business days
 Latin America: 5–12 business days 
Other Countries: 5–12 business days

Please note that these are estimated transit times and do not include order processing.

Order Processing

Orders may require approximately 2–4 business days to be processed before they are dispatched.

Once your order leaves our fulfilment facility, you will receive your shipping confirmation and tracking details.

Where Can I Find My Tracking Number?

When your order is dispatched, we will send a confirmation email containing your tracking number.

If you have not received your tracking information, or your tracking number does not appear to be working, please contact our customer support team.

We will be happy to help investigate your shipment.

Unexpected Shipping Delays

Occasionally, deliveries may take longer than the estimated shipping times shown above.

Delays can occur because of carrier issues, customs processing, unusually high shipping volumes, weather, or circumstances outside our direct control.

If your parcel is taking significantly longer than expected to arrive, please contact our support team and we will assist you with any issue we are able to resolve.

Need Help With Your Order?

If you have questions regarding shipping, tracking, or the status of your delivery, please contact our customer support team.

Email: calmicat@calmicat.com 
Response time: 1–2 business days 
Support hours: Monday–Friday, 9am–5pm GMT